How to Deal with that Difficult Employee Who is Poisoning Your Culture
Here is advice I recently gave to a client who just had two staff members explode at a meeting. Managing bad behavior starts with drawing healthy boundaries.
Boundaries: The invisible line between what you will and will not allow.
Difficult Employees: People who don’t take ownership of their own behavior and spew their dissatisfaction with their perceived powerlessness, victimization and lack of self-worth on others.
Dealing with Difficult Employees: Affirm their unhappiness. Affirm how they must be feeling. Ask them what they want. Then every time they act insubordinately ask them how that is getting them closer to what they want.
When Difficult Employees are Out of Control: Get the values of the company in hand, show them how their behavior is insubordinate of the values, put them on a Performance Improvement Plan, establish the specific measurable threshold they need to meet, tell them your goal is to help them meet it and revisit in 30 days. That’s a boundary.
Dealing with the Stress You Feel from Difficult Employees: Draw a boundary between their childishness and you. Be a mindful third-party observer of their behavior - a fly on the wall watching them. Be curious about it. But don’t ever internalize it. It’s about them not you. Even if they lash out at your personally or undermine you. The problem is them. Happy people don’t hurt one another. It’s not personal. Let them have the stress all to themselves.
Or you can just poke your finger in their mouth when they’re yawning to establish dominance. π
Wishing you power in your brilliance today.
Your coach,
Mary Lee
P.S. Money replenishes itself. Time does not. Click here to request a call with me and let's talk about your situation.
Mary Lee Gannon, ACC, CAE is an International Coach Federation certified executive coach and 18-year corporate CEO who helps busy executive leaders swap the treadmill to nowhere for a new career, promotion, higher pay, confidence, calm and better connection with the people who matter while it still matters. View testimonials from her career transformation mavens and FREE career tools at www.MaryLeeGannon.com
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