8 Tips for When You Fear Age Bias in the Workplace
I see a trend in the American workforce and as a coach struggle with how to make sense of it. This week alone one of my clients was terminated, one was put on a 90-day Performance Improvement Plan that is likely to end in termination, and another had his compensation decreased by $100,000. I find it no accident that the ages of these three people respectfully are 56, 57 and 61.
In many ways, our culture does not value the seasoned wisdom of decades of experience or appreciate the dedication of years of service. Companies see that they can replace “aging” employees with younger people they can pay less. It’s as if they feel “younger” energy will bring more innovation and greater results at a lower cost. They feel the aging employee’s mindset is outdated and that they can’t keep up with technology. That is just plain and simply — Age Bias — and short-sighted.
Employees see this coming. Organizations send people they have...
Eight Signs You Have Reached the Glass Ceiling
I receive a lot of inquiries from leaders who don’t understand why they haven’t advanced in their careers. Often, they don’t realize the magnitude of being in a stagnant position nor have they interpreted the important signals that have come their way. Once they agree that the following scenarios have occurred it becomes apparent that they may have been identified as “not executive material” and that a strategy is needed to ascend the plateau.
Eight Signs You Have Reached the Glass Ceiling
1. You’ve been told they will look outside the organization to fill the position you want.
This is code for “We don’t have anyone internally of whom we think highly enough to mentor or put in the position.” Unless the opening is for an executive management position or a new skill specific role, this also speaks to the company’s lack of leadership development as an organization. Ask what specific qualities they are looking for in a capable...
Top Questions You Ask on the Interview to Raise Eyebrows
Job interviews are laced with questions that give the interviewer the opportunity to get to know a) if you will be an asset to the company and b) if you will fit into the company culture. As a prospective hire, use the interview as an opportunity for YOU to ask questions that will not only show how your character aligns with the company mission but, shows the interview team that you care about their long-term strategy and are already thinking of how you will align with it to ease the pain that keeps them up at night.
Talent acquisition specialists have as many as 80 or more resumes for each position and may not know enough about a specific role to understand your transferable skills. They must streamline the interview process of find top talent to forward to hiring managers and look for reasons to eliminate as many borderline candidates as possible. Mix speaking and listening 50/50. Your main goal is to put down all the red flags. Seek to interview with the hiring manager as often...
10 Ways You Are Killing Your Executive Presence
If you enter a room with 15 leaders one of them will stand out. She will have an air of confidence that people notice. Others will stop talking and listen to him. That person will have an overall decorum that exudes the message, “I belong here.”
Executive presence is a blending of mindset, competencies, and delivery that gives the overall impression that this person has dignity and can get the job done. Can executive presence be developed? Yes – if the person has a foundation of self-confidence and a willingness to build their self-awareness and self-regulation.
10 Ways You Are Killing Your Executive Presence
- You don’t demonstrate an even temperament.
Learn to manage emotions in the unpredictable moment by taking a deep breath and asking yourself, “What is going on with me?” Don’t be quick to give a biased opinion that may not be politically correct. If you feel threatened, don’t act out. Your insecurities...
Who is The Company?
Late Monday afternoon on April 23rd my husband flew American Airlines 8+ hours through the night from Philadelphia to Munich. An hour and a half before the flight landed while the cabin was dark and most passengers were sleeping the airline blared an announcement asking people to donate to a charity - something that could have occurred earlier.
My husband questioned the flight attendant who told him to go to AA.com & file a complaint with the company.
(Not that it should matter but my husband flew business class and is Concierge Key, all which the flight attendant knew.)
Subsequently, the pilot came out & told him the same thing.
Let’s replay this:
Pilot: #1) You and every employee are the face of the company - you own its behavior. Apologize and fact find. “I understand you had a bad experience and I apologize. We value your business. Please tell me what happened.”
#2) Affirm the toll. “I understand that you probably have to work as...
Thinking of You
Recently I was not feeling well and missed an event where I had hoped to extend my deepest appreciation to several hundred volunteers at St. Margaret Hospital. I was so disappointed that I couldn’t be there to thank these outstanding stewards of our patients who struggle with the biggest challenges of their lives. The next day I received this note from the two directors of the event - simply run off on their printer that said:
Thinking of You -
Hope you’re feeling much better
and hope you’re remembering, too
The many warm thoughts and good wishes
that always are right there with you.
If you think personal notes (talking hard copy here and not email) are a thing of the past you are wrong. This totally captured my attention, warmed my heart, made me smile and immediately inspired me to reach out and thank them.
I keep a drawer full of informal note cards for this very thing - from personalized Crane to Kate Spade to convenience store birthday cards. And I...
Here's a Practice to Have the Certainty Essential for YouĀ
I see a lot of my corporate executive coaching clients struggle with the balance of certainty and humility as a leader. They want to have the presence of a strong leader yet they don’t want to appear arrogant or they have some self-doubt. Too often they dial back their executive presence as well as their voice. Here is a good strategy.
1. Listen intently to everything being said - from the 30,000 feet perspective not the 3 feet view.
2. Before you speak take a deep breath.
3. Ask a question before you voice an opinion. “Can please you clarify...?” “Help me understand....”
4. Make a declarative statement that is unarguable and hasn’t been expressed - no uptalk at the end. “What I’ve heard you say is (X)..... I’m thinking we could......”
In the end the pause, the deep breath and the asking of questions gives you a moment to observe yourself in real time so that you may be deliberate not sporadic or guarded.
Your coach,
Mary...
I had to layoff four people in the first 30 days
I had to layoff four people in the first 30 days of one of my roles as a CEO. It was very difficult.
As a leader you most certainly will have to make a difficult decision that will affect someone’s life if you haven’t already. When we can lean in to the difficult feeling this brings us and deal with them first, we can better bring compassion to the situation and others. These decisions can leave us feeling hurtful, frustrated, too practical, disliked and more. Name the feelings. Being comfortable with our own discomfort is a good place to start.
Open communication with others is the first step to building bridges not road blocks. I met with each person in the office and asked very specific questions about what they thought the direction of the office should be, what our strengths and weaknesses were and what they would do if they were me.
They saw the layoffs coming. I placed as many people elsewhere as I could and promised those left behind that we would eliminate...
Mary Lee's Advice on Big Life and Career Reinvention: DISCOVER
You learned about statistics, cash flow, engagement, profit margins and productivity in college and business school. But you didn’t learn the tenets of how to uplevel your career or presence for higher performance and better income. It starts with the personal transformation of your mindset. If you are at a crossroads and ready to make a shift in your life here are eight steps that you can use right now to find clarity and disarm doubt.
Eight Discovery Steps to Make a Mindset Shift Right Now
D – Decide to Change. Tell people. Write it down. Be self-aware without judgment. Set deadlines to monitor your progress.
I – Investigate Yourself. What do you love to do? What do you observe in silence? What have you forgotten about your strengths?
S – Sit on Your Ego. Say nothing. Listen only. Forgive. Be kind to the unkind. They need it most.
C – Confront Your Head Trash. What fear is running your life? Face your fear. Talk to it. This...
How New SMART Leaders Get the Position, High Level Project, Promotion, and Raise
Within the next 15 years, nearly 15% of the global workforce may need to switch jobs, according to the McKinsey Global Institute. By 2030, 75 million to 375 million workers will change occupation categories; another 400 to 800 million could be displaced by automation and need new jobs entirely. Workers may not have the necessary skills to transition into these roles. As highly repeatable tasks become increasingly automated, soft skills and emotional intelligence — critical thinking, communication, and collaboration — are even more essential.
You are a leader who has already mastered the SMART method of reaching goals that you learned in business school. You know that goals must be: S – Specific, M – Measurable, A – Attainable, R - Relevant and T – Time based. In today’s work environment that is not enough. At a certain level in leadership, everyone is smart, knows how to set goals, experienced and highly capable; those traits are no longer...